We ship live plants packed to reach you in perfect condition. However, sometimes a package gets lost and stays in transit a long time. In this case, in the Fall and Winter, when plants are dormant you can scrape on the bark and tell whether the plants are alive or not. If the bark is green it is alive.

FIRST GUARANTEE
When you receive your order, if there are any plants in bad condition, you call us immediately and we will replace absolutely Free upon their return.

SECOND GUARANTEE
The reason we make this strong guarantee is because there is no reason any of the plants should die. However, if any fail to live within 12 months from the date of delivery, we will replace for one-half of the original purchase price, plus $2.50 for shipping and handling. NO RETURN OF DEAD PLANTS NECESSARY. We guarantee our plants to be true to name and color. Anything that proves to be wrong color or variety, we will replace free.

THIRD GUARANTEE
We guarantee every item we sell (over 2100) to be the lowest price available in the USA. If you find any price lower than ours - SAME SIZE AND VARIETY - after making a purchase from us of the identical item(s) - we will refund the difference plus 50% of the difference. Please send proof of the lower price. WE WILL MAIL YOUR CHECK WITHIN 48 HOURS OF RECEIPT OF THE LOWER PRICE.